Artificial intelligence and machine learning (AI/ML) technologies are reaching ubiquity in both business and personal life settings. Companies like OpenAI and Google have made generative AI tools accessible to the average consumer, while tech companies, healthcare facilities, and manufacturers are using AI/ML solutions to create innovative new products and services. We’re in a new world with the current state of AI/ML and the next few years can set the stage for what’s to come. Businesses don’t only have to think about the AI/ML use cases for their industry, but also how to apply the technology in a responsible way for both consumer protection and business sustainability. The World Economic Forum predicts that we may see adverse outcomes from AI technologies in the next decade, but businesses can counter these adverse effects by being mindful of potential risks, including misinformation, disinformation, bias, displacement, job loss, and increased risk of cyberattacks.

We’ll cover why AI/ML technologies are important in the world today, including benefits, challenges, and common AI/ML use cases in 12 different industries.